Refund and Payment Policy:
Aura Quest, we strive to provide excellent services and products to our customers. This Refund and Payment Policy outlines our guidelines regarding payments, refunds, and cancellations.
1. Payments:
1.1 Payment Methods:
We accept payments through various secure methods, including credit/debit cards, electronic bank transfers, and other online payment gateways. Details regarding accepted payment methods will be provided during the checkout process.
1.2 Payment Security:
Your payment information is encrypted and securely processed to ensure the highest level of security. We do not store your payment details on our servers.
2. Refunds:
2.1 Refund Eligibility: Refunds may be issued under the following circumstances:
- If a service or product is not delivered as described or is defective.
- If a scheduled ritual or pooja cannot be conducted due to unforeseen circumstances or technical issues on our end.
- f a cancellation request is made before 24 hours of event or rituals.
2.2 Cancellation Policy:
- For astrology services, live sessions, and consultations: Cancellation requests must be made at least 24 hours before the scheduled appointment time to be eligible for a full refund. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
- For product orders: Cancellation requests must be made before the order is shipped. Once the order is shipped, it cannot be cancelled, but it may be eligible for a refund upon return (subject to our return policy).
2.3 Refund Process:
- To request a refund, please contact our customer support team at [customercare@auraquest.com] with your order details and reason for the refund request. Refunds will be processed within [7] business days of approval and will be issued using the original payment method.
3. Dispute Resolution:
In the event of any disputes regarding payments, refunds, or services rendered, we encourage customers to contact our customer support team to seek resolution. We are committed to addressing and resolving any concerns in a fair and timely manner.
4. Contact Us:
If you have any questions or concerns about our refund and payment policy, please contact us at [customercare@auraquest.com]. Our customer support team will be happy to assist you.
By using Aura Quest services and making payments, you acknowledge that you have read, understood, and agreed to the terms of this refund and payment policy.